Riding the Emotional Waves of Debt Collections
Recordings
Member: $100.00
Non-Member: $200.00Your price
Published: 2/7/2024
The debt collection industry can be ones of daily ups and downs, it can be a roller coaster of emotions. From Debt substantial caseloads, stringent deadlines, and the directive to optimize recoveries, all these combined can create an environment prone to heightened emotions and potential burnout. In this session we will review strategies to enhance workload management and mitigate emotional stress in this rewarding – yet demanding – profession in debt collections.
Speakers: Cortney Helfrich & Kay Reitz